Privacy Policy

How we collect, use, and protect your personal information.

Last updated: March 2026

M.I.S.S — Miscarriage Information Support Service Inc. (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services.

By using our website or services, you consent to the practices described in this policy. We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

Information We Collect

We may collect the following types of personal information:

  • Name and contact details (email address, phone number, postal address) when you request a care package, submit a contact form, or subscribe to our newsletter
  • Donation and payment information when you make a financial contribution (processed securely through our payment providers)
  • Stories and testimonials you voluntarily share with us for publication
  • Event registration details when you sign up for our events
  • Technical information such as IP address, browser type, and device information collected automatically when you visit our website

We only collect personal information that is reasonably necessary for our functions and activities. You may choose to interact with us anonymously or use a pseudonym where practicable.

How We Use Your Information

We use the information we collect to:

  • Provide our support services, including processing and sending care packages
  • Respond to your enquiries and provide the information you request
  • Process donations and issue tax-deductible receipts
  • Send you updates about our work, events, and campaigns (with your consent)
  • Improve our website, services, and the support we provide to families
  • Meet our legal and regulatory obligations as a registered charity

We will not use your personal information for purposes other than those outlined above without your consent, unless required or authorised by law.

Data Protection

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include:

  • Secure, encrypted connections (SSL/TLS) for all data transmission on our website
  • Secure storage of personal information with access restricted to authorised personnel
  • Regular review of our information security practices and procedures
  • Secure processing of all financial transactions through PCI-DSS compliant payment providers

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer needed, we take reasonable steps to destroy or de-identify it.

Cookies & Analytics

Our website may use cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site.

We may use the following types of cookies:

  • Essential cookies that are necessary for the website to function properly
  • Analytics cookies that help us understand how visitors interact with our website, so we can improve our content and services
  • Preference cookies that remember your settings and choices

You can control cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website. We do not use cookies for advertising or tracking purposes.

Third Parties

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

  • Service providers who assist us in operating our website, processing payments, or delivering our services (e.g., payment processors, postal services)
  • Regulatory bodies where required by law or to meet our obligations as a registered charity

Any third-party service providers we engage are required to protect your personal information in a manner consistent with this policy and applicable privacy laws.

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external sites you visit.

Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or out-of-date information
  • Opt out of receiving marketing communications at any time
  • Make a complaint about how we handle your personal information

To exercise any of these rights, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have a concern about how we handle your data, please contact us:

If you are not satisfied with our response to a privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.